Shipping policy

Shipping Policy

Processing & Delivery

At ZORTEIL, we do our best to prepare and ship your order as quickly as possible.

Your order is generally processed the same day or the following day after your payment has been confirmed. A confirmation email will be sent to you once your order has been confirmed.

Once shipped, the estimated delivery time is 7 to 14 business days, depending on your destination.

Any shipping fees applicable to your order will be displayed before you complete your purchase.

Delivery times are estimates and may occasionally be affected by circumstances beyond our control, including carrier delays or periods of high demand.

If your order is delayed or you have any questions regarding your delivery, our team is available to assist you and help find a solution.

You can contact us at hellozorteil@outlook.com.

Tracking Your Order

When tracking is available, the information required to track your package will be provided after your order has been shipped.

Please note that tracking information may take some time to be updated by the carrier.

Order Not Received

If your package has not arrived within the estimated delivery time, please contact us at:

hellozorteil@outlook.com

Please provide your order number so that we can check the status of your shipment and help locate your package.

Package Marked as Delivered

If the carrier marks your package as delivered to the address provided when placing your order, but you cannot find it, we recommend first checking with:

other members of your household;
your neighbors;
your building manager or reception desk, where applicable;
the carrier responsible for the delivery.

If your package still cannot be located, please contact us at hellozorteil@outlook.com so that we can assist you with the necessary steps with the carrier.

If you suspect that your package was stolen after delivery, we will do our best to assist you with the necessary steps.

To the extent permitted by applicable law, ZORTEIL cannot be held responsible for theft occurring after the package has been successfully delivered to the address provided by the customer.

This provision does not limit any rights the consumer may have under applicable law.

Incorrect Shipping Address

The customer is responsible for ensuring that the shipping information provided when placing an order is accurate.

We therefore recommend carefully checking your name, address, postal code, city, and country before completing your purchase.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at hellozorteil@outlook.com.

If your order has not yet been shipped, we will do our best to update the address.

Once the order has been shipped, however, we cannot guarantee that changes will still be possible.

To the extent permitted by applicable law, ZORTEIL cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Return to Sender

If a package is returned to us due to an incorrect or incomplete address, failure to collect the package, or an inability to deliver caused by information provided when the order was placed, we will contact the customer to determine the appropriate solution.

Additional reshipping fees may apply when the new shipment is required due to an address error or another situation attributable to the customer.

This provision does not apply when the delivery error is attributable to ZORTEIL or the carrier.